Summary

Maintain, support, and continuously improve procurement systems, data, and process capabilities with a primary focus on SAP Ariba (upstream and downstream) and enablement reporting—ensuring stable operations, effective user support, robust access/security, accurate data, and measurable adoption.

Key Responsibilities

Ariba Operations Support (Day-to -Day) 

• Provide functional support across Ariba processes (e.g., buying/channel usage, contracts/sourcing workflows as applicable), including triage and resolution of user issues and service requests.
• Monitor and support business continuity activities including outage awareness/communications via the established IT/help desk process.
• Maintain and respond to incoming requests via the designated procurement enablement intake channel (e.g., enablement inbox / ticket queues).

SAP Ariba Administration, Technical Enablement & Maintenance

• Support quarterly release readiness: review release impacts, coordinate testing of impacted features prior to production changes, and communicate business impacts/training needs with stakeholders.
• Support system issue resolution and enhancements through ticket submission/escalation to SAP Ariba and coordination with internal IT/SAP product support.
• Maintain accurate Ariba admin documentation and job aids; ensure documentation remains current following releases and process changes.
• Develop a strategic overview and adoption plan for the Ariba product evolution roadmap.

Catalogues, Supplier Enablement & Content Maintenance

• Support execution and maintenance of punch-out and hosted catalogues, including administration of catalogue/CMS updates where assigned
• Coordinate with suppliers and internal stakeholders on catalogue onboarding/updates and ensure timely resolution of catalogue-related operational issues.
• Support Guided Buying communications to end users and assist with change management activities

Security, Access Controls & Audit Support

• Administer or coordinate user access changes through the approved access request process; verify access provisioning completion.
• Support elevated access governance including periodic review activities (e.g., export review, pivot-based analysis of groups/users, identification of access changes required, and submission of service requests).
• Maintain and support Ariba security role structures and assist with audits/controls evidence where needed (e.g., access verification artifacts, review logs).

Data, Reporting & Basic Analytics

• Produce and maintain basic Power BI reporting to support procurement operations and enablement metrics (dashboards, visuals, filtering/slicers, model navigation as required).
• Support data quality and reporting readiness for Ariba-derived datasets; collaborate with IT/data engineering on interfaces and data pipelines where required
• Perform basic analysis and communicate insights clearly to stakeholders (e.g., adoption trends, request volumes, catalogue status, security review findings).
• Facilitate data cleanup activities (e.g. contracts and sourcing) with support from end users

Training, Enablement & Continuous Improvement

• Coordinate and/or deliver training for new users/business units (e.g., category managers) requesting Ariba contract management usage; maintain training content/job aids.
• Identify opportunities for process optimization, documentation improvements, and increased automation within procurement system workflows.

Typical Education

Bachelor’s degree (B.A. or B.S.) from 4 year college or university

Relevant Experience

• 5+ years related experience and/or training

• Required 

  • Demonstrated experience supporting procurement processes and procurement systems, with hands-on capability to operate, administer, and maintain SAP Ariba in a business setting.
  • Strong customer service, documentation, and stakeholder communication skills.
  • Basic data analysis and reporting skills in Power BI, Power Automate including working with models/visuals and common controls (filters, slicers, sorting) and connecting to data sources as needed.

  Preferred 

  • Working knowledge of database structures and/or SQL; data staging concepts and collaborating with data engineering teams.
  • Experience working with quarterly access reviews and role-based security governance.
  • Exposure to process improvement, workflow automation, or related tooling in procurement ecosystems.

Required Certifications

• Any SAP Ariba certifications are highly preferred but not required.