This position oversees and provides the analytical/technical skills needed for leading the implementation, coordination, maintenance, and improvement of the Contract Lifecycle Management software and related processes within the Supply Chain Contracts team and its affiliates. The position is responsible for the oversight of the day-to-day tactical functionality, the operational requirements to have the system working at full capacity, and will be involved in the strategic direction of the CLM system along with the Supply Chain executive team. The role of the Systems Administrator is also a highly collaborative role in the expectation of a partnership with the Sourcing and Contracting Team for utilizing data, systems, and operations knowledge in conjunction with contract analyses, as well as implementing best practices for change management. The position also involves day to day maintenance of the CLM system, month-end close and both cycle and ad hoc reporting. It requires proficiency with either the current CLM (DocuSign) or similar systems, knowledge of software improvement/implementation methodology, strong communication skills and a strong commitment to and affinity for delivering the highest level of customer service.

Essential Duties:

• Daily Operations Provides daily maintenance and support of the DocuSign system Responsible for system trouble shooting, testing, training and implementation of multiple workflows and storage functions within CLM in collaboration with the IT, Contracts and Supply chain teams Produces trend reports and identifies variances to target metrics Identify and develop process improvement initiatives Review and Monitoring of daily departmental analytics to ensure high level of efficiency in utilization of CLM system through both monthly and daily data reporting Manage intake, assignment, process flow, and reporting/dashboarding Responsible for DocuSign table maintenance for ongoing business process Plan and implement Contracts optimization projects Serve as Super User for CLM System
• Data Capture In collaboration with others within the Contracting, Sourcing, and Supply Chain teams, develop and maintain databases and data analytics necessary for projects implementation and monitoring. Perform data entry, either manually or using scanning technology, when needed or required.
• System Maintenance Respond to or direct requests for tickets related to help-desk level issues around the CLM. Develop documentation to support standard questions or solutioning workflows to enable Service Desk collaboration. Diagnose system bugs (reported or found) and remedy through proper regression.
• Data Reporting In collaboration with others within the Supply Chain or other Contracts teams, interpret data and develop recommendations based on findings. Develop graphs, reports, and presentations of project results to customer specifications and timelines. Perform basic statistical analyses for projects and reports. Generate routine and ad hoc reports.
• Communication Communicates in an effective manner with the Managers and Executives regarding ongoing projects, work activities and other concerns. Promote effective communication and working relationships within Supply Chain team and other departments. Projects University and hospital mission and values to all customer groups.
• Other Performs other duties as necessary for the smooth operation of the department and the hospital.

Required Qualifications:

• Req Bachelors Degree Degree in related field OR equivalent experience required

• Req 5 years Proven experience as a supply chain analyst or logistics coordinator.
• Req 3-5 years Experience in software implementation or maintenance techniques and procedures. As well as application of said concepts appropriately.
• Pref 5 years Healthcare Contracting of Supply Chain Experience

• Req Competent using Docusign or equivalent CLM system.
• Req Adept at dashboarding, reporting, and data analytics concepts.
• Req Ability to document and maintain process workflows, trainings, and requirements for software system.
• Req Strong communication, interpersonal, organizational and facilitation skill with strong customer service emphasis.
• Req Proficient in Microsoft Office Suite
• Pref Knowledge of specific functionality within DocuSign CLM and Insight

Preferred Qualifications:

• Pref 5 years Healthcare Contracting of Supply Chain Experience

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
• Pref Certification - Job Relevant DocuSign University or Other DocuSign Training Certifications

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About University of Southern California (USC)

USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.

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