The Senior Logistics Analyst (Business Application Support) is a liaison between Operations, Technology, and the Customer. The Project Leader is to provide feedback and support on solutions and systems implementations. The Project Leader will maintain solutions as it relates to the customer agreement but may recommend system changes to improve efficiency or reduce support. The position has high visibility both internally and externally and will require interaction with senior levels of both organizations. This position helps oversee and lead the required work for support team, including alignment of multiple initiatives, groups with competing priority. Responsible to provide tactical and strategic direction and leadership to ensure customer requirements are met. The Project Leader role requires cross-functional involvement within Penske Logistics, customers, vendors, suppliers.
â€¢Responsible for providing technical assistance and support related to computer system solutions.
â€¢Ensure team has a strong focus on details and is thoroughly trained in the problem resolution process.
â€¢Intervene when necessary to resolve issues between project managers, operations, functional teams and customers.
â€¢Responds to user inquiries, isolates problems, determines and implements solution.
â€¢Penske user and customer point of contact for review of existing system solutions and feedback/coordination of possible solution and change management with impacted parties.
â€¢Supports the design and implementation of a developed supply chain solution as it relates to specific Penske business agreements, including test plan creation.
â€¢Participate in process improvement teams
â€¢Meet customer business change deliverables and communicate impact
â€¢Document process flows to better engage end user requirements and translate to systems development/engineering as needed.
â€¢Create standard procedures and provide training to various audiences on process changes.
â€¢Translates business requirements into system requirements
â€¢Manages the projects and/or solutions to meet client group expectations.
â€¢Main point of contact for client group updates, issues, and questions.
Skillset by Position and Level of Expertise:
â€¢2-4 years comparable work experience â€" specific to Transportation Management Systems
â€¢System aptitude, problem solving, ability to work within multiple applications
â€¢Fundamental understanding or desire to learn transportation, supply chain and logistics concepts are required.
â€¢Strong written and oral communication skills required
â€¢Intermediate experience with Excel preferred
â€¢Proficiency with computers including Microsoft Word, Outlook and PowerPoint required.
â€¢Experience with Transportation Management systems required
â€¢Consistently demonstrates proven ability to learn and use necessary tools
â€¢Ability to follows process and standard procedures required
â€¢Willingness to travel as necessary, work the required schedule, work at the specific location required.
Penske is an Equal Opportunity Employer.
About Penske Logistics
Penske Logistics is a wholly owned subsidiary of Penske Truck Leasing. With operations in North America, South America, Europe and Asia, Penske Logistics provides supply chain management and logistics services to leading companies around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing and freight management. Visit www.PenskeLogistics.com at http://www.penskelogistics.com/ to learn more.
Work Locations: 3000 Auburn Dr Beachwood, OH 44122
Primary Location: United States-Ohio-Beachwood
Job: Logistics/Supply Chain
Penske (Oracle) Job Name: Logistics/Supply Chain
Req ID: 1912463
Internal Number: 1912463
About Penske Truck Leasing
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