Customer Care Specialist-1902850 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.
At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world's leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.
We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in, and are always working to form the best team--especially from within, through an emphasis on lifelong learning and development.
And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America's Best Employers in 2017. Come join us on our journey to create solutions for a sustainable future!
Customer Care Specialist (1902850) - Beachwood, OH
Where the Chemistry Happens
We are seeking a professional like you to understand and follow defined Customer Care processes and procedures and serve as the BASF primary point of contact for customers. We will rely on you to communicate with confidence and react quickly to customer issues and questions, whether service-, product-, or delivery-related, we expect Customer Care Team members to be problem-solving and solution "champions", delivering winning results to customers.
Qualifications - BASF recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent
Formula for Success
Leveraging your educational background and professional experience in a customer service/supply chain role, you will effectively manage complex projects and timelines for Customer Care including, but not limited to, organizing clear key deliverables, establishing and meeting deadlines, action item management and resolution, information-sharing with stakeholders, decision-making, collaboration, and final presentation.
Your strong problem-solving skills will be an asset as you will support training, troubleshooting, and offer solutions to customers, including the eCommerce order stream.
Your commitment to customer service will be critical as you provide consistent quality service and act as a liaison for customers and external service providers.
Engaging across the business, you will participate in the interviewing process, coordination of orientation and training for new hires, and serve as a secondary trainer for new hires and mentoring of peers.
Create Your Own Chemistry: What We Offer You
Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you--the whole you--in all stages of your life and career. With you@BASF, you create your own chemistry.
The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you'll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.
BASF provides interesting and challenging learning and development opportunities to help you make the most of your talents and your job.
Primary Location: US-OH-Beachwood
Function: LOSC - Logistics, Supply Chain & Customer Service
Job Type: Standard
Shift: Day Job
Organization: N-EBN/A-Admixture Systems North America-63006775
At BASF, we create chemistry – and have been doing so for 150 years. Our portfolio ranges from chemicals, plastics, performance products and crop protection products to oil and gas. As the world’s leading chemical company, we combine economic success with environmental protection and social responsibility. Through science and innovation, we enable our customers in nearly every industry to meet the current and future needs of society. Our products and solutions contribute to conserving resources, ensuring nutrition and improving quality of life. We have summed up this contribution in our corporate purpose: We create chemistry for a sustainable future.