A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position, include your salary requirements, and outline skills and experience that directly relate to this position.
ABOUT THE STEPHEN M. ROSS SCHOOL OF BUSINESS
The Stephen M. Ross School of Business at the University of Michigan is a diverse learning community grounded in the principle that business can be an extraordinary vehicle for positive change in today's dynamic global economy. The Ross School of Business mission is to develop leaders who make a positive difference in the world. Through thought and action, members of the Ross community drive change and innovation that improves business and society.
Ross is consistently ranked among the world's leading business schools. Academic degree programs include the BBA, MBA, Part-time MBA (Evening, Weekend, and Online formats), Executive MBA, Global MBA, Master of Accounting, Master of Supply Chain Management, Master of Management, and PhD. In addition, the school delivers open-enrollment and custom executive education programs targeting general management, leadership development, and strategic human resource management.
About the Program
Ross Experiences in Action-Based Learning (REAL) connect the world of ideas to the world of practice. At Michigan Ross, action-based learning is what we do. We took the concept to a new level when we introduced our groundbreaking Multidisciplinary Action Projects (MAP) more than 25 years ago, and we continue to define the future of business education. Putting our students in real-world situations – with faculty guidance but with real stakes on the line – helps prepare them to thrive and lead in a dynamic world. They learn how to meet challenges that may be complex, ambiguous, and fluid. As a result of their practical experience, Michigan Ross graduates enter the working world uniquely empowered to excel.
Launched in academic year 2017-18, the Living Business Leadership Experience (LBLE) program was created as a set of action-based learning course offerings, for both graduate and undergraduate students, to provide practical opportunities to develop the business and leadership skills required to drive exceptional outcomes through immersions in actual business environments. LBLE students are assigned to sponsored projects for full semesters, in typically mixed teams of MBA and BBA students under the guidance of a faculty advisor, and are focused on the establishment and subsequent operation of functional units within one of the LBLE partner businesses.
To support the experiential learning, LBLE courses include academic content on enterprise business models, performance measurement, turnover planning, and, in partnership with the Sanger Leadership Center, leadership development, team dynamics, and giving/receiving peer to peer feedback. LBLE business entities endure for multiple years, so students must develop semester to semester transition plans and they experience the challenges of onboarding/upskilling new project team members.
The LBLE program continues to scale to include more students from across the University of Michigan and more company partners in a variety of industries. In this early growth stage of the program, the LBLE program coordinator will be key to the creation of a positive educational experience for students and faculty. They will also be integral to ensuring a favorable engagement for LBLE partnering companies.
This position provides program coordination and administrative support for the Living Business Leadership Experience (LBLE) program. This person will oversee the student experience for all participants in the program, including the application and interview process, student communications channels, technology to support student learning, and event management. Primary responsibility for this position will be coordinating the end-to-end student experience. The position will provide exceptional customer service to program sponsors, faculty, staff, students, alumni, and visitors.
This position reports to the Associate Director of Living Business Leadership Experience.
Contributes to our positive and inclusive work community by building trusting partnerships across the school, continually learning, creating impactful experiences, and working with a sense of ownership for outcomes. Approaches this work with a commitment to diversity, equity, and inclusion in mind; treating others with respect, dignity, and in a manner where individuals feel they belong; listens, values feedback, and learns from the perspectives of others.
Plan and coordinate program needs in conjunction with LBLE Associate Director by participating in organizational meetings with relevant stakeholders on design, financial, and operational aspects of the program.
Assist with the planning and execution for LBLE course, events, conferences, and meetings by managing logistics, procurement of suppliers and vendor services, preparing agendas, gathering materials, communicating with attendees, and attending/hosting.
Work with Associate Director to develop, implement, and continuously improve the student selection process based on the evolving needs of the program including marketing, application submission and review, interviews, and team formation for Ross and non-Ross students.
Develop and provide students, faculty, and company partners with information regarding program or unit policies and procedures. Assist with creating and documenting processes related to program operations.
Prepare and update program materials, communications, websites, and presentations as necessary.
Solicit and respond to inquiries and feedback regarding various aspects of the program.
Oversee and maintain program timelines and deadlines. Catalog program deliverables.
Serve as liaison between program students and applicable Ross and/or University departments.
Develop and implement feedback mechanisms with key stakeholders for the purpose of continuous improvement.
Present feedback and recommend actions to LBLE leadership for future programming and the future trajectory of the program.
Act as a key contributor to the team by understanding how LBLE enhances the MBA and BBA experience and provide input and ideas on how to improve the overall student experience.
Create and maintain databases with student, faculty, staff and company partner information.
Develop and administer Qualtrics or Google surveys for student, faculty, and company partner evaluations.
Manage LBLE team Canvas sites with support from Kresge Library.
Create group emails for all student teams and distribution lists for LBLE to use during programs.
Assist with supervision of support staff as necessary.
Maintain relationships with LBLE students, faculty, and company partners.
Collaborate with other Ross departments (Events, Catering, IT, Marketing & Communications, Sanger Leadership Center, Kresge Library, etc.) and U-M departments who provide services and support to the program.
Communicate with company partners regarding the project status, outcomes and on-going transitions.
Attend and represent LBLE at internal and external events by networking with key stakeholders.
Finance and Compliance
Assist in preparing the budget.
Ensure that program costs remain within projected budget guidelines and execute program activities within budget.
In consultation with the Office of Research and Sponsored Programs (ORSP), ensure partner company agreements are executed and followed.
Ensure compliance with UM and Ross travel and expense policies and requirements listed in our Standard Practice Guides.
Bachelor’s degree and three or more years of experience with program, project and/or event management, or an equivalent combination of education and experience.
Must have strong attention to detail.
Ability to exercise initiative as a critical member of a team and to work independently with high efficiency and productivity.
Professional demeanor and customer-service oriented manner. Positive attitude, a must!
Proven ability to successfully interact with a diverse group of people.
Excellent communication skills.
Ability to work effectively in a fast-paced, dynamic environment with multiple and sometimes conflicting priorities.
Ability to manage multiple tasks and meet deadlines in a timely manner.
Excellent analytical, problem-solving and decision-making skills.
Ability to handle sensitive and confidential information.
Proficiency in MS Office applications (Word, Excel, PowerPoint) and website applications
Experience with Canvas
Experience with Qualtrics and survey methodology
Experience with Project Management Tools, Google Apps, and M Pathways Financials (or comparable systems)
Experience in higher education
Skills testing may be required.
Physical Demands/Work Environment
The person in this position routinely communicates with students about programs, events, activities, etc.
The person in this position may present information at events.
The person in this position occasionally moves through the building to attend meetings/events and access files or information.
The person in this position occasionally moves materials weighing up to 20 pounds for events.
May require work during early mornings, nights, and/or weekends.
Michigan Ross values a culture of diversity, equity, and inclusion. We are committed to the development of diverse and culturally intelligent staff who thrive and contribute to a positive and inclusive environment.
The statements included in this description are intended to reflect the general nature and level of work assigned to this classification and should not be interpreted as all-inclusive.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 175265
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.