Customer Care Account Specialist - Huntsville, AL-1901694 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.
At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world's leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.
We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in and are always working to form the best team--especially from within, through an emphasis on lifelong learning and development.
And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America's Best Employers in 2019. Come join us on our journey to create solutions for a sustainable future!
Customer Care Account Specialist (1901694) - Huntsville, AL
Where the Chemistry Happens
BASF is seeking a Customer Care Account Specialist like you to effectively work closely with the Operations team and Supply Chain to support adherence to shipment schedules, manage the order to cash process, fulfillment, and demand activities to achieve total customer satisfaction for assigned customer portfolios. As a dedicated, diligent and confident professional you will have the skills and entrepreneurial drive to help ensure order fulfilment and operational excellence.
Qualifications - BASF recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent
Formula for Success
Leveraging your educational and/or professional background you will ensure a high level of quality service and delivery through successfully coordinating delivery of expedited shipments as needed with our warehouse, and operations team, managing complex order-to-cash processes, expanding relationships, and leading strategic portfolio initiatives.
Successfully engaging across the organization, you will proactively identify and prioritize opportunities, escalate critical delivery issues, develop sustainable solutions, execute account plans, and effectively manage business relationships designed to champion continuous improvement and overall performance.
Your analytical and problem-solving abilities will be essential as you navigate open order requirements daily for delivery issues to avoid critical shipment delays, complex order-to-cash processes and manage competing priorities.
Facilitating the resolution of order exceptions and issues impacting the customer's order, you will utilize or establish reporting processes to identify and communicate solutions in a timely and professional manner to all stakeholders.
Demonstrating your exceptional customer care orientation will be vital as you collaborate and interface with business partners and functional teams where the ability to gain cooperation is critical.
Your extensive experience in Microsoft Office, and SAP or other relevant Enterprise Resource Planning (ERP) system will be a valued asset in the role.
Create Your Own Chemistry: What We Offer You
Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you--the whole you--in all stages of your life and career. With you@BASF, you create your own chemistry.
The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you'll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.
BASF provides interesting and challenging learning and development opportunities to help you make the most of your talents and your job.
Primary Location: US-AL-Huntsville
Function: LOSC - Logistics, Supply Chain & Customer Service
At BASF, we create chemistry – and have been doing so for 150 years. Our portfolio ranges from chemicals, plastics, performance products and crop protection products to oil and gas. As the world’s leading chemical company, we combine economic success with environmental protection and social responsibility. Through science and innovation, we enable our customers in nearly every industry to meet the current and future needs of society. Our products and solutions contribute to conserving resources, ensuring nutrition and improving quality of life. We have summed up this contribution in our corporate purpose: We create chemistry for a sustainable future.