Customer Care Account Specialist-1805331 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.
At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world's leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation. We achieve this through our commitment to continuous improvement and operational excellence, which gives us the opportunity to set and deliver on ambitious, long-term goals.
We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in, and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development. This allows for our employees to innovate and generate new ideas, put them into action, and gain insights from them to further advance our collective expertise.
And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America's Best Employers in 2017. We strongly support the spirit of collaboration through effectively involving team members and colleagues from other relevant units when developing and executing strategies and projects. Come join us on our journey to create solutions for a sustainable future!
Customer Care Account Specialist (1805331) – Houston, TX
Where the Chemistry Happens
Our dedicated Customer Care Team collaborates with our internal partners to communicate to customers with confidence. We win together to execute upon and meet our customers' needs. Our Customer Care Team acts as solution champions, delivering winning results and a premiere customer experience.
At BASF, employees are provided with the tools needed to manage your career. Once established within Customer Care, you may decide this is exactly where your future belongs, or you may opt to focus on career opportunities in such areas as Supply Chain, Sales, Marketing, or Procurement.
Under the direct supervision of the Customer Care Team Lead, you will be responsible for the entire order fulfillment process. You will understand and follow defined Customer Care processes and procedures and serve as the BASF primary point of contact for customers.
Qualifications - BASF recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent
Formula for Success
Leveraging your educational and professional background in Supply Chain Management or Logistics, you will manage complex projects and timelines for Customer Care including organizing clear key deliverables, establishing and meeting deadlines, action item management and resolution, information sharing with stakeholders, decision-making, collaboration, and final presentation.
Your strong ability to interact with the customer in a helpful and friendly manner and to understand customer needs will be a valued asset as you develop and maintain customer relationships for high-profile accounts for North American customer base, including Canada. This includes providing consistent quality service and acting as a liaison for customers and external service providers.
Your knowledge and understanding of supply chain processes and materials planning will be essential as you effectively and efficiently manage order to cash process activities such as expediting, basic returns, back order monitoring, sample and zero-dollar orders, consignment order process, and removing obstacles that may impact customer requirements and BASF's ability to satisfy them.
Your knowledge of Non-Conformance Management (NCM) measures will be a plus as you execute the process, including investigation and reporting.
Successfully engaging across the organization, you will work as a member/leader of special or ongoing projects that are important to continuous improvement of the businesses. You will also manage import orders direct-to-customer and collaborate with local and global colleagues to provide streamlined communication on order status.
Demonstrating your strong problem-solving ability, you will understand and enforce stated business rules and raise awareness to situations where a resolution requires cross functional coordination. Additionally, you will support training, troubleshooting, and offer solutions to customers including the eCommerce order stream.
As a role model, you will participate in orientation and training for new hires and act as secondary trainer for new hires and mentoring of peers.
Utilizing your robust analytical and computer skills (specifically MS Word, Excel, and web-based applications), you will complete material availability inquiries and price discrepancy reporting.
Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you@BASF, you create your own chemistry.
The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you'll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.
BASF provides interesting and challenging learning and development opportunities to help you make the most of your talents and your job.
Primary Location: US-TX-Houston
Function: LOSC - Logistics, Supply Chain & Customer Service
At BASF, we create chemistry – and have been doing so for 150 years. Our portfolio ranges from chemicals, plastics, performance products and crop protection products to oil and gas. As the world’s leading chemical company, we combine economic success with environmental protection and social responsibility. Through science and innovation, we enable our customers in nearly every industry to meet the current and future needs of society. Our products and solutions contribute to conserving resources, ensuring nutrition and improving quality of life. We have summed up this contribution in our corporate purpose: We create chemistry for a sustainable future.