Logistics done differently.

Transport Topics ranked XPO Logistics #1 out of the top 50 logistics companies in North America, and Forbes named us one of America’s best employers. Strong leadership, management, and customer service are the heart of our operations at XPO. As the Manager of Quality Improvement, you will lead the GxP compliance efforts (cGDPs, cGMPs, and cGSPs) to further develop, establish, and maintain QA programs, policies, and procedures to ensure compliance with internal standard operating procedures and applicable regulations. We want to utilize your skills and years of experience to drive these results by focusing on our company’s strategic plans; ensuring a bright future for yourself and XPO.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability, and the opportunity to participate in a company incentive plan.

What you’ll do on a typical day:

• Lead, manage, and participate in quality projects and on cross-functional teams to implement quality systems, infrastructures, and improvements to meet enterprise-wide regulatory requirements
• Provide strategic planning and guidance of method, process/QC equipment, software, and related validation activities
• Oversee all aspects of vendor/contractor/carrier quality, including carrier onboarding and qualification; maintain master plan to track carrier performance and conduct initial risk and feasibility assessments
• Act as XPO’s point of contact for all quality activities; implement, maintain, and ensure contractor adherence to company standards and regulatory requirements documented within Customer Quality Agreements
• Serve as the lead subject matter expert on customer-specific product requirements; translate customer requirements into easy-to-understand shipping qualification requirements
• Understand the criticality of each customer shipment including what product is on board, what equipment to use, and what SOP to follow; track compliance performance
• Differentiate between events that impact schedule and events with potential product quality impact
• Maintain SOP for all quality management processes, including: change control, deviations/investigations, CAPA, document control, quality risk management, audit and management of subcontractors
• Lead proactive quality systems including risk management and CAPA
• Prepare trend reports related to in-process monitoring, audit schedule, critical metrics/KPIs, deviation reports, investigation reports, and CAPAs
• Provide QA/GxP guidance and direction to all GxP supporting operational managers regarding GxP compliance; ensure team member training on QMS and customer-specific requirements