Wombat Security Technologies, a division of Proofpoint
October 10, 2018
Full Time - Experienced
4 Year Degree
Wombat Security Technologies, a division of Proofpoint is seeking an Order Management Representative responsible for managing customer and reseller orders. This position works closely with Sales and Customer Support departments to ensure all orders and activation of our products are made in a timely and accurate manner.
Provide highest level of customer service and support to resellers and customers
Accurately maintaining customer data base, tax exemption files and special order instructions
Collaborate with members of the sales, finance, contracts, and customer support teams to ensure orders are complete, accurate, and timely
Ensure new customer accounts are set up correctly
Accurately process invoices and adjustments as required and track customer payments
Review legal content and contractual language with contracts team
Review and assist with pricing and analysis with sales and finance department
Requires a bachelor's degree and at least 3-5 years of experience in Order Management
Demonstrated success in accurately processing customer orders
Excellent interpersonal skills with the ability to work well with customers, peers, management and other departments
Must be well organized, able to work under time constraints and have the ability to multi task in a fast paced environment meeting deadlines as set by manager
Must have the ability to work independently solving problems on orders by reaching out to key stakeholders and analyzing the order packet information and make accurate decisions on execution
Must be self-motivated and demonstrate excellent problem solving and decision making skills
Must have strong computer systems experience and abilities to use order management system
Pro-active approach to job responsibilities
Proficient in Microsoft Office and industry related software programs and familiarity with at least one order management system
Familiarity with Salesforce, QuickBooks, NetSuite
Ability to work a flexible schedule
The company offers a competitive base salary and a full benefits package including Medical, Dental and Vision, paid vacation and holidays, 401(k) plan with employer match, life insurance, disability insurance and subsidized parking. Our headquarters office is located in the Strip District of Pittsburgh.
Wombat Security Technologies is an Equal Opportunity Employer (EOE).
Wombat uses E-Verify to confirm employment eligibility for all newly hired employees within the United States.
About Wombat Security Technologies, a division of Proofpoint
Wombat Security Technologies, a division of Proofpoint, provides information security awareness and training software to help organizations teach their employees secure behavior. Our SaaS-based cyber security education solution includes a platform of integrated broad assessments, as well as a library of simulated attacks and brief interactive training modules. Wombat's solutions help organizations reduce successful phishing attacks and malware infections up to 90%. Wombat is helping Fortune 1000 and Global 2000 customers in industry segments such as finance, technology, banking, higher education, retail, and consumer packaged goods to strengthen their cyber security defenses, and was recently named one of Pittsburgh’s Top Workplaces by the Pittsburgh Post Gazette and Workplace Dynamics.