Student & Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life. Our nearly 4,000 staff and student employees who make up SCL embrace the opportunity to represent the division and strive for excellence as we shape the Cornell student experience, one interaction at a time.
A dynamic hub of the Cornell University campus and a recognized leader in collegiate retailing innovation, the Cornell Store serves students, faculty, staff, alumni and visitors through its 22,000 sq. ft. main store, online store, and satellite locations, producing $25 million in annual sales and consistently achieving outstanding operational benchmarks. The Store strives to deliver legendary customer service, provide a rewarding work experience, and produce excellent financial results.
The Academic Materials Department team is comprised of a collection of highly aligned specialty retail departments, including our Textbook/Course Materials department, Custom Publishing services, and the General Book department. This team is organized and inspired by a collective mission to find creative, efficient, and sustainable ways to increase the breadth of academic learning products and services offered to the Cornell community while collaborating with our retail sales and operational partners to drive sales and reduce costs.
The Academic Materials Manager is responsible for the oversight and management of The Cornell Store's Academic Materials team and is imperative in leading the Course Materials department's overall sales, financial performance and relationship with the University. This position leads the course materials team in an environment of constant and rapid change which includes the ongoing business development and outreach in an effort to deliver content in new ways to the Cornell community. This role regularly coaches, mentors, supports and motivates a diverse employee base and provides guidance in proper inventory management, customer service, ordering, faculty adoption requirement gathering, and communication both internally and externally. This position has a direct impact on the student and faculty experience by leading the efforts to provide critical information and inventory for the over 16,000 different course sections offered at Cornell.
A successful Academic Materials Manager possesses strong leadership skills who can learn and adjust quickly, has excellent communication skills, can be a self starter and work independently but also has the ability to leverage and build relationships with key vendors as well as all external and internal partners and takes pride and ownership of the department and continually strives to exceed the expectations of our students and our faculty. A successful leader in this role will constantly develop their team and utilizing internal and external technology to operate efficiently and effectively to best serve the current and future needs of the department.
Bachelor's degree and at least 3 years of relevant experience in retail management, specialty procurement, and/or supply chain management; or equivalent combination of education and experience.
Strong analytical and computational skills as well as excellent verbal and written communication skills.
Ability to work a variable schedule as needed to meet the changing demands of the retail environment.
Retail experience in an academic sales environment, budget development and management, sales budget accountability, and logistics management as well as experience in retail software with the ability to specify, test, and implement software enhancements strongly preferred.
Additionally, prior leadership or supervisory experience in a sales and/or service environment is also highly preferred
Demonstrated experience in developing and implementing process improvements that result in significant gains in efficiency and service levels
Strong understanding of the digital course material landscape and other technology integrations including the development or participation in successful course material programs; such as digital initiatives, inclusive access and textbook rental programs is preferred
Visa sponsorship is not available for this position.
University Job Title:
Mgr Retail I
Pay Rate Type:
Number of Openings:
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In 1865, Ezra Cornell founded an institution "where any person can find instruction in any study." From the beginning, all students were welcome, regardless of race, gender, ideology, or socioeconomic status. Today, we invite you to join our talented and diverse students and accessible faculty who, together, form a living and learning community unmatched in its breadth of opportunities.Cornell University's college, schools, and other academic units offer more than 4,000 courses, 70 undergraduate majors, 93 graduate fields of study, undergraduate and advanced degrees, and continuing education and outreach programs.