United States Naval Academy, Non-Appropriated Funds
October 5, 2018
$16.77 - $49.59 per Hour
Full Time - Experienced
The Midshipmen Services Manager (Deputy Director for Services/Logistics) oversees the Uniform Store, Dress Uniform Issue Center, Laundry/Dry Cleaning operations, Textbook Issue, Repair Tailor, Barber Shop and Cobbler Shop of the Naval Academy Business Services Division (NABSD). Additionally, the employee provides guidance, advice and direction on all logistics matters to include but not limited to warehousing, inventory management and transportation operations tied to NABSD retail merchandise. The mission of NABSD is to provide support to the Brigade of Midshipmen and other authorized patrons. The position is responsible for all facets of making uniforms and services available to the Brigade as well as other USNA Non-Appropriated Funded Instrumentalities and authorized patrons as required by the operational needs of the Naval Academy while providing the highest standards of customer service.
DUTIES AND RESPONSIBILITIES
Data collection/Analysis: Compile historical issue data and ordering information, including quantity and statistics in order to determine ideal procurement needs to ensure the maximum possible material availability to the customer with minimum inventory holding costs and deficiencies.
Procure materials, both for mandatory issues to the Brigade of Midshipmen and other customers consistent with USNA NABSD procurement policies.
Negotiate contracts in the open market for retail goods and services subject to review by the NABSD Deputy Director, or NABSD Director. Appraise merchandise offerings from manufacturer representatives, catalogs and trade magazines. Analyze on-hand inventory, on-order inventory, sales stock ratios, sales and inventory budgets for upcoming periods. Occasionally travel to manufacturer locations may be required.
Work with vendors/designers to create the best fitting, easily tailored uniforms.
Oversee Textbook procurement and work with NABSD’s 3rd party provider to ensure orders are filled in a timely and complete fashion.
Monitor the open order file monthly and initiate corrective follow-up action as required to ensure the proper merchandise mix while producing budgeted sales and profit.
Responsible for all warehouse stock and coordinating the logistics of timely delivery from warehousing to the various shops or other NABSD points of issue.
Responsible for stock control and accountability of materials and related merchandise. Updates merchandise records as inventory is depleted and as new merchandise is received. Directs stock merchandise warehousing for the department, plans warehouse floor layout and reallocates assigned storage space as required. Ensures that a proper inventory balance is maintained to produce the budgeted sales and profit and yet maintain a minimum inventory investment to satisfy demand. This is accomplished by coordinating with various USNA cost centers to determine the requirements, evaluating past sales and future projections, understanding and operating and labor costs and setting pricing accordingly to meet identified goals and targets.
Responsible for oversight of physical inventory of the various departmental as directed.
Oversees textbooks issue and buy-back programs.
Plebe Summer Issue:
Responsible for coordination of Plebe Summer issues and other mandatory issue evolutions through the year. This includes the hiring of additional staff to support I-Day and issue weeks.
Plans all issues on a yearly basis. This annual schedule will be supplemented and updated in order to maintain day-to-day operations. Ensures that all priorities and deadlines are met to support the needs of the Midshipmen. Establishes and verifies selling prices of procured merchandise issued to the Brigade of Midshipmen.
The annual schedule, evaluation, and updates are presented to and approved by NABSD Deputy Director via the Deputy Director for Services/Logistics. Upon request, shall provide input relating to costs of goods, payroll, utilities, supplies and services. Some purchasing of supplies and materials for daily operations is required.
Coordinates uniform issues in conjunction with the Repair Tailor Shop schedule. Determines the priority of work and sets the production pace with the assistance of the Repair Tailor Shop work leader.
Serves as the second level, liaison between Textbook Issue and academic department chairmen, their textbook coordinators, faculty, and publishers.
Recommends selling prices (and fees) of procured merchandise being issued (or services being provided) to the Brigade of Midshipmen. Verifies pricing with the NABSD Deputy Director, or NABSD Director ensuring Congressional notification (or authorization) is complete when required.
Responsible for the procurement of all items for stock, ultimately to meet the needs of the Brigade of Midshipmen, officers and other patrons of the Services Division.
Analyzes on-hand inventory, on-order inventory, sales stock ratios, sales and inventory budgets for the current 60/90-day period. In addition, selects and schedules the merchandise mix (sales and inventory) for the next 60/90-day period.
Responsible for directing and supervising the visual merchandising program for the Services Mall.
Responsible for the accuracy of uniform and tailor data in the POS computer system. The employee shall be computer literate with the use and manipulation of the POS computer system and be capable of training subordinates in its use.
Verifies all merchandise received in the master computer from the Procurement Technician by SKU, item description and retail/cost price. Verifies retail price at cash terminal for all items received and/or price changes. Ensures discrepancies are reported to the Procurement Technician. Department inventories must be reviewed daily/weekly/monthly as required.
Performs the duties of subordinates: Operates sales terminals; assists authorized patrons in selection of in-stock merchandise which involves a thorough knowledge of the product and merchandise carried; directs and participates in the maintenance and housekeeping and merchandising standards of the departments.
Financial Management: Establishes an annual sales and expense budget. Manages resources to meet budgeted requirements.
Supervision of Personnel:
Responsible for the supervision all personnel within the Uniform Store, Dress Uniform Issue Center, Laundry , Textbook Issue, Repair Tailor shop, Barber Shop, Cobbler Shop, warehouse and transportation pool. Gives instruction and training as required. Evaluates job performance, handles grievances and makes recommendations for disciplinary action. Supervises and coordinates with subordinates to ensure proper execution of Services policies and procedures including merchandising, pricing, inventory management and customer service. Sets priorities on work schedules for subordinates. Recommends authorization of overtime for Services/Logistics personnel to the Deputy Director of NABSD, providing any required justification. Instrumental in all personnel actions to include leave schedules, collecting and recording information for performance evaluations, awards, disciplinary actions, and labor relations with the union. The Deputy Director for Services/Logistics continually investigates and initiates monetary savings by reducing overtime and other costs.
Responsible for ensuring accurate accountability of work performed by employees.
Responsible for carrying out EEO policies and communicating support of those policies to all subordinates.
Fosters a work environment where employees are crossed trained to the maximum extent possible.
Responsible for making hiring recommendations as needed to the NABSD Deputy Director, and NABSD Director.
Other Duties: Assist in other functions of the NAF Program Division as assigned.
QUALIFICATIONS AND REQUIREMENTS
Applicants who meet the qualification requirements will be further evaluated to determine the extent to which their education, related experience, training, awards, and supervisory appraisal demonstrate they possess the desired knowledge, skills, and abilities (KSAs). As an addendum to your application, attach the Fillable KSA form relating your qualifications to the specific requirements (KSAs) of this position.
KNOWLEDGE, SKILLS, and ABILITIES (KSAs) *must be included on the Fillable KSA form in the Application Packet.
The Knowledge, Skills, and Abilities (KSAs) necessary for this position are as follows:
1.Applicant must have ten years of successful experience at the senior management level supervising 50+ employees.
Applicant must address the following: a. Identify management style and communication skills (Note: applicant will be required to meet with and brief senior government officials) b. Describe analytical abilities and capability to solve complex problems c. Describe financial aptitude and experience in developing and executing to a budget
Applicant must have at least 10 years of experience in supply chain management and an ability to work collegially with others to implement process improvement to strengthen organizational effectiveness, efficiency and readiness. Applicant must address their experience in leading projects/initiatives designed to save funding and/or improve operational capabilities.
Applicant must have 10 years of positive customer facing experience. Applicant must address their experience in identifying and adapting quickly to changing requirements in a fast paced environment. *Applicants with in-depth knowledge/understanding of military uniforms and personal services (Laundry, Barbershop, etc.) are preferred.
Employer will assist with relocation costs.
Additional Salary Information: Full Time, 40 Hours per Week, Benefited
Internal Number: 18-103
About United States Naval Academy, Non-Appropriated Funds
The Naval Academy Business Services Division (NABSD) provides the goods and services required by the Brigade of Midshipmen in the official performance of their duties. From shopping and dining to recreation and fitness, the NABSD operates Academy facilities for authorized patrons, guests and visitors.