Customer Care and Foreign Trade Representative-San Diego, CA
September 15, 2018
Customer Care and Foreign Trade Representative-San Diego, CA-1804375 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.
BASF's Bioscience division prides itself as a unique and innovative piece of the global BASF enterprise. With over 150 years of history, BASF has proven to be a thought-leader and visionary moving forward to create chemistry for a sustainable future.
The Enzymes team, located predominately in San Diego, has an environment and culture that puts employees first, allowing for personal flexibility and offers a benefits program that is robust and rewarding. Couple that with the organizations reputation of continued global growth, and the full total rewards as a BASF employee are hard to be matched.
Our research focus is simply stated: We create chemistry for a sustainable future. As a global organization, our employees have a world of opportunity at their fingertips- literally. The pillars of success for BASF Bioscience are as follows:
Connecting people and their passion for bioscience with a structured, engaged, and empowered team while allowing for them to find the work life balance needed to connect with loved ones at home and outside of work priorities/activities. Find yourself in the career you've dreamed of with the balance you require.
Engaging employees to build a high-performance culture that will drive long-term success for themselves and the company, with an open door to many business units and locations around the world. We offer global development opportunities, as well as, encourage relationship building across the organization.
Caring about one another, our customers and stakeholders, and our communities and environment. As part of the BASF Bioscience team, it is our duty to ensure we are driving thoughtful and meaningful innovations for the future. In fact, it stretches beyond our duty...it's our passion.
Putting lifelong learning first by offering a wide range of career development opportunities. This will not be like working at your typical R&D or biotech company. We offer numerous training and development courses, tuition reimbursement, and endorsements for our employees to heighten their career aspirations.
Customer Care and Foreign Trade Representative (1804375) – San Diego, CA
Where the Chemistry Happens
We are seeking a professional like you for this multi-faceted global customer care and logistics position. In this role, you will be responsible for the entire order to cash (OTC) process for external and internal customers and ensure deliveries are correct and on time. Additionally, you will be responsible for efficiently moving products between vendors and BASF entities, printing and sending logistics documents for third party warehouses, troubleshooting payment and document errors, and investigating non-conformances (NCMs). You may have some procurement responsibilities as products are purchased from BASF entities and third-party suppliers.
Qualifications - BASF recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent
Formula for Success
Your commitment to unparalleled customer service is paramount as you will manage the OTC process and follow up to ensure on time delivery. You will track shipments over all transportation systems, reroute shipments based on unexpected issues with rail systems etc., and have the autonomy to do whatever is necessary to ensure timely delivery of product. Additionally, you will be responsible for resolution of all delivery issues/late delivery resolution.
Collaborating effectively inside and outside the organization, you will work with Quality to choose appropriate product batches for shipment, complete inventory transfers, collaborate with foreign vendors for expedited transit, and track shipments.
Leveraging your strong business acumen, you will be responsible for RFPs (Requests for Proposal) for potential new customers.
Demonstrating your attention to detail in data entry, you will be responsible for maintaining trackers and supply chain dashboards.
Your strong problem resolution skills will be a valued asset as you perform non-conformance management reporting and follow-up for late deliveries/lost product.
Create Your Own Chemistry: What We Offer You
Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you@BASF, you create your own chemistry.
The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you'll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.
BASF provides interesting and challenging learning and development opportunities to help you make the most of your talents and your job.
Primary Location: US-CA-San Diego
Function: LOSC - Logistics, Supply Chain & Customer Service
At BASF, we create chemistry – and have been doing so for 150 years. Our portfolio ranges from chemicals, plastics, performance products and crop protection products to oil and gas. As the world’s leading chemical company, we combine economic success with environmental protection and social responsibility. Through science and innovation, we enable our customers in nearly every industry to meet the current and future needs of society. Our products and solutions contribute to conserving resources, ensuring nutrition and improving quality of life. We have summed up this contribution in our corporate purpose: We create chemistry for a sustainable future.