International Paper (NYSE: IP) is a leading global producer of renewable fiber-based packaging, pulp and paper products with manufacturing operations in North America, Latin America, Europe, North Africa, India and Russia. We produce corrugated packaging products that protect and promote goods, and enable world-wide commerce; pulp for diapers, tissue and other personal hygiene products that promote health and wellness and papers that facilitate education and communication. We are headquartered in Memphis, Tenn., and employ approximately 52,000 colleagues located in more than 24 countries. Net sales for 2017 were $22 billion. For more information about International Paper, our products and global citizenship efforts, please visit internationalpaper.com.
For consideration for employment, please click on the followingLINK to complete the employment application process. If selected, a member of our recruitment team will contact you regarding the next steps.
This position is responsible for managing customer account daily activities and providing expertise to tactical decisions regarding those accounts. The Account Executive I role must balance customer needs with business objectives. This position is responsible for Service Excellence (right product, in the right place, at the right time) and Cost to Serve Initiatives. This person is responsible for collaborating with members of the Business, Supply Chain and third party vendors to develop and execute customer-specific account plans to improve efficiency, profitability and customer satisfaction.
The Account Executive will be directly responsible for managing the order to cash process. This role will collaborate with the customer, sales managers and supply chain to ensure we are meeting our commitments and customers have an excellent experience.
Order Management - Manage the completion of order entry, allocation management, and order to delivery monitoring. Responsible for Order to Cash process.
Customer Relationship – Serve as daily customer interface maintaining a strong working relationship with the customer to ensure customer commitments are met or exceeded.
Pricing - Understand and Apply Pricing policy and procedures. Ensure accurate and timely invoicing.
Forecasting – Provide forecast input for monthly demand planning processes and validate allocation.
Rebate Management – Work with sales manager to understand rebate structure.
Credit – Collaborate with Credit team to resolve credit issues during order management.
Initiatives - Support select account initiatives as required by sales manager or customer account team.
Service Level Execution – Understand customer needs and service expectations. Ensure clear, proactive and effective communication skills. Delivering high quality customer service to both internal and external logistics team and supply customers.
Claims - Process claims in system.
Logistics – Act as liaison between customer and internal stakeholders to successfully execute against customer supply chain.
Bachelor’s Degree in Business, International Business, Finance, Supply Chain, or related field; or 3-5 years of relevant experience
Excellent communication and interpersonal skills including cross cultural
Language Skills – English verbal and written required (additional languages depending on region – Spanish or Portuguese)
Exhibits strong customer focus
Strong analytical and problem solving skills
General understanding of order management processing
Proficiency in Microsoft Office and strong technical skills
Proven ability to work successfully in a team environment.
Ability to work in a global environment with multinational team and customers.
Self- starter with the ability to work under pressure, handling multiple tasks in a fast paced environment.
*At this time, this position does not provide sponsorship.
About International Paper
International Paper is one of the world’s leading producers of fiber-based packaging, pulp and paper. We create packaging products that protect and promote goods, enable worldwide commerce and keep consumers safe; pulp for diapers, tissue and other personal hygiene products that promote health and wellness; and papers that facilitate education and communication.