Supply Chain Analyst is responsible for the day to day operational activities support for Middle East operation, inclusive of 2 Cross-Dock Facilities. This position will liaison with customer care, 3PL, other freight forwarders, and other internal stakeholders to ensure seamless and timely delivery of our products and services to our customers. The position deals with customer escalations and resolves those quickly while ensure the customer has a strong experience with Rockwell Automation. In addition, performs manufacturing logistics activities related to supply chain services, inventory control, critical parts availability, material handling, import/export licensing, shipment of products, and 3 rd party warehousing. Evaluates customer support and field service commitments to ensure customer requirements are met. Serves as a liaison between sales and operations teams to develop concepts and coordinate product knowledge; provides data analysis for production planning and volume studies and participates in process/rating improvement efforts.
Works on issues of extended scope, establishes practices and procedures in analyzing situations or data for which answers can be obtained. Able to act and work independently with limited instructions and guidance. Able to handle tough conversations with stakeholders through strong relationship building in a short time. At all times is able to manage complexity and stress while remaining calm and even keeled in addition to pushing for decisions and closures of issues in a diplomatic manner. Proactively works through service complaints, escalations, and issues through strong communication skills while having a customer centric mindset via post-sales support and intercompany relationships file enhancing the Order to Cash Cycle of Rockwell Automation.
Internal Number: 2548561
About Rockwell Automation
When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.
You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth – and career opportunities.
As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.