We are creating the Customer Service & Logistics Manager role to ensure we execute a superior and consistent experience for all Trusst customers. The focus of the role is to manage daily customer needs through the following:
Customer service: managing email requests for sizing, returns and exchanges
Shipping/logistics: managing/fulfilling all outbound and inbound shipments to/from the Trusst HQ and processing return/exchange requests as necessary
Manage in-store fittings/purchases/exchanges as necessary for Pittsburgh-based customers
This role is extremely important to the success of the brand and the customer experience. The role requires a candidate who is detail oriented, can learn quickly, work effectively and who is excited to work with people and solve problems.
Daily review of the Zendesk/Shopify software/apps to ensure all outbound shipments and/or return/exchange requests are met and fulfilled in a timely manner.
Ensure all customer needs are met and exceeded – work closely with Marketing and Product teams to help customers as necessary and report back on product/process feedback.
Maintain detailed inventory at Trusst HQ and provide weekly reports on inventory levels as well as size trends from purchases/exchanges and requests for non-Trusst sizes.
Recognize trends and offer suggestions for improvements on process/etc.
Detail-oriented, quick learner who is excited to work with people, solve problems and find/implement solutions.
Proficient in Microsoft Office and a strong competency in writing/communications.
Must have reliable transportation and be able to carry product/inventory if needed.
Experience and interest within the apparel/retail industry.
Understands and lives by the concept of Done. Done. Done.
Must be comfortable in a fast-moving, flexible, “startup” environment.
Motivated to change the way things are done and have an impact
Trusst is a brand for women by women. Our mission is simple - to empower every woman to feel beautiful and comfortable in her own skin. We have developed a patent-pending system of bra support for the fuller busted (DD+) woman. Our revolutionary technology, backed by several years of R&D, provides unparalleled support and comfort without the pain caused by traditional underwires. The brand was f...ounded in 2014, and successfully funded on Kickstarter in 2015. Our first collection of products were launched, exclusively on-line, in the Fall of 2016. Our goal is no less than building the pre-eminent lingerie brand in the rapidly growing e-commerce sector of the bra industry, filling a huge need for millions of women around the world.