Responsible for all operational activity including monitoring. Supervises hourly associates, and is responsible for performance management. Actively involved in the hiring process as well as customer interactions.
Lead team of hourly employees (includes: performance review, corrective action, and goal setting)
Provide detailed instruction to various personnel via email and phone
Act as first level escalation for customer inquires
Assist in new customer implementations
Prioritize time sensitive situations
Work with team in scheduling deliveries to receivers and providing excellent customer service
Ensuring customer's KPI's are hit on a daily and weekly basis
Track shipments to ensure on time delivery is met
Analyze process data and work on continuous improvements
Identifying cost savings opportunities for the customer
Ensuring all business needs are covered including when there are vacations, illness, etc.
Other projects as assigned by the manager
2 - 5 years of experience in the logistics / supply chain industry
Bachelor's degree strongly preferred
Previous experience in a supervisory role
Transportation Management System experience preferred
Must have strong attention to detail and effective communications skills
Strong customer focus
Must be skilled in Problem Solving / Process Improvement.
Ability to manage multiple tasks and prioritize time sensitive situations
Advanced desktop computer skills including Microsoft Excel and Outlook required
Must be able to learn and regularly operate various computer systems across different platforms
Ability to lead and develop team of associates
Ability to develop and maintain professional working relationships with customers as well as Penske personnel
Team player with flexibility in working different shifts
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.
About Penske Logistics
Headquartered in Reading, Pa., Penske Logistics is a wholly owned subsidiary of Penske Truck Leasing. With operations in North America, South America, Europe and Asia, Penske Logistics provides supply chain management and logistics services to leading companies throughout the world. Penske Logistics delivers value through design, planning and execution in transportation, warehousing, and international freight forwarding and carrier management. Visit www.PenskeLogistics.com to learn more.
Consider Penske for your next career move. Penske offers dynamic career opportunities in virtually every field and profession. We're always seeking high-performance people with a deep passion for customer service and high ethical standards.
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