We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.
At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world's leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.
We provide a challenging and rewarding work environment and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development.
We are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America's Best Employers in 2016. Come join us on our journey to create solutions for a sustainable future!
Where the Chemistry Happens...
The Associate Sample Coordinator represents R&D Global Sample Logistics as a primary point of contact for customers, acting as the customer advocate in a manner which ensures customer service excellence. The role will be located in the BASF Research Triangle Park (RTP), NC location.
Associate Sample Coordinator (1702289) – Research Triangle Park, NC
As the Associate Sample Coordinator, you will research the sample order fulfillment process including procurement coordination, order entry, conflict resolution, packaging, labeling, shipping, document preparation, receiving and inventory management functions of non-hazardous and hazardous experimental products. You will also ensure that experimental samples are in place in a timely manner and in full compliance with all applicable laws.
Formula for Success: You Will...
Process orders for research samples; evaluate requests; determine routing; ensure on time delivery
Communicate directly with customers regarding order status; monitor exceptions and communicate issues in a timely fashion
Manage customer inquiries, complaints and non-conformances; contribute to the root cause analysis and implement defined corrective actions
Prepare research samples for shipment in full compliance with all applicable laws and regulations
Assist in safety walk-throughs
Maintain samples in storage, accurately, safely and in compliance with all laws and regulations
For further information on Agricultural Products with BASF, please select:
This position is not eligible for relocation assistance.
Create Your Own Chemistry: What We Offer You...
Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you@BASF, you create your own chemistry.
The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you'll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.
Qualifications - BASF recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent
Ingredients for Success: What We Look For in You...
BS/BA in Engineering, Life Sciences, Supply Chain, or Related Field
2+ years of customer service experience, with direct customer contact
Computer proficiency in the Microsoft Office Suite and experience with a data warehousing management system
Willing and able to work safely with chemicals of both hazardous and non-hazardous natures
Highly organized with the ability to interact at all levels within the organization
Strong interpersonal and customer interaction skills; effective written and verbal communication skills; high attention to detail
We Also Look For...
Experience working in, and/or supporting, a warehousing/shipping environment
Certification in IATA hazardous material transportation
At BASF, we create chemistry – and have been doing so for 150 years. Our portfolio ranges from chemicals, plastics, performance products and crop protection products to oil and gas. As the world’s leading chemical company, we combine economic success with environmental protection and social responsibility. Through science and innovation, we enable our customers in nearly every industry to meet the... current and future needs of society. Our products and solutions contribute to conserving resources, ensuring nutrition and improving quality of life. We have summed up this contribution in our corporate purpose: We create chemistry for a sustainable future.